Within Ostendo you are able to :

• Manage every aspect of your customer relationship
• From customer, quote, job and order tracking, invoice and payment history to activity log for calls, meetings, etc.
• Customer database tracks multiple contacts and delivery addresses, head office billing information, job and invoicing requirements
• Integrated call centre management system gathers date and time stamped customer calls and initiates resource activities to monitor and progress the customer call through to its conclusion.
• Add the frequently asked questions to your business knowledge base
• Complete call history and quote history is maintained including conversions to actual orders
• Quotes can be converted into sales orders or jobs at any time
• Quotes can be prepared for products and services, made to order custom products and services through to complex labour, materials and sub-contracted jobs and projects
• Special pricing rules can be automatically applied to quotes according to customer type and other pre-defined criteria
  
           call centre (click to enlarge)
  

Web Ninja CRM
Now with Web Ninja CRM you are able to streamline and enhance the operations of your Sales Team. Web Ninja CRM offers your sales team a full range of sales and campaign management functionality.

- Web Ninja CRM provides a two way integration between your sales processes and your Ostendo business software
- No need to clutter Ostendo customers with unwanted prospects
- convert CRM leads to Ostendo customers when the first quote is made
- data is automatically updated between Ostendo customers and contacts in your CRM
- read/write data between Ostendo and CRM customised to your business requirements.

Web Ninja CRM has Microsoft Outlook integration. You are able to do :-

Campaign Management
Email Marketing with mass mailing
Lead and Opportunity Management

 

(click to open)