Ostendo for Service Management with MYOB and Quickbooks Integration

SERVICE MANAGEMENT AND MAINTENANCE
Ostendo software for Service Management and Maintenance includes :-
             Integration with MYOB and Quickbooks
             Customer Assets (Equipment)
             Service Quotes
             Service Orders
             Service Scheduling
             Supplier Catalogues
             in depth Inventory
             Pricing
             Purchasing
             Serial, Batch and Warranty Tracking
             Barcodes and Customer Relations Management

Online Demo for Australian businesses in QLD, NSW and TAS Contact us now on 1300 814 268 to have one of our Ostendo consultants arrange a live demonstration via the internet using GoToMeeting.

Service ASSET
- Automatically create a customer service asset upon selling the product to a customer or create a customer asset record when required
- Can have customer asset tracking
- Can Add up to 8 additional data and 8 date fields to the customer asset
- Customer Service Assets can have warranty records and preventative maintenance service agreements setup against them that will automatically schedule and create the service jobs required
- Complete sales and service history for the customer and the customer's service assets
- Service reminder letters can be generated and sent by email or printed
- Create warranties automatically when items are sold
- Create regular customer asset servicing for after sales servicing of products

           asset service (click to enlarge)

SERVICE JOB Costing
- Service Job costing is Ostendo's strength, from service estimating/quoting, to work in progress tracking at all levels, to after service costing and actual service job profit reporting
- Costs are used in the service jobs and projects to provide detailed and accurate budgeted planned, actual and projected costs at the various task, job, and project hierarchy levels
- Real time work in progress and time and cost completion percentage are included at all levels
- Can also use the planned/projected costs based on progress claim percentage to project job profitability
- Progress claims and retention tracking can be done by job and consolidated invoicing by project
- Graphical job calendar by task/resource will assist you with scheduling.


         service job order (click to enlarge)

        
         service job value (click to enlarge)

        
         service calendar (click to enlarge)

        
project (click to enlarge)

Labour and SERVICE Tracking
- Labour tracking incorporates a work time profile for the business
- Varying labour charge out rates by customer
- Different employee actual labour costs linked to one labour code
- Employee timesheets and tracking labour percentage complete against a task, job or project showing planned and actual labour to date and projected labour time remaining
- Track your labour resources on the graphical job planning calendar
- Drag and drop scheduling tool provides you with instant visibility of your resources and tasks including labour resources allocated to warranty work. 

            timesheet (click to enlarge)

Warranty Tracking
Warranty tracking commences at the time of product or service sale and continues through its lifecycle, recording all service, maintenance, and repair activities
- Includes manufacturers' warranties and extended warranties that you have sold to the customer

            warranty (click to enlarge)